Terms and Conditions for Sex Toys UK

About Us

This website is operated by Innov8 Solutions, Inc., a corporation incorporated in the State of Nevada, United States of America, operating in the United Kingdom as an overseas business. We are a US-based company selling to UK customers online. We do not have a physical place of business in the United Kingdom.

Business Name

Innov8 Solutions, Inc

UK Correspondence Address

275 New North Road, Islington, Suite 1575, London, N1 7AA, United Kingdom

UK VAT Registration Number

GB 370 1131 46

Contact Us

Reach our team at support@sextoys.co.uk or +44 (808) 169-7201.

Who Can Shop With Us

Age Requirements

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to purchase from us.

Legal Compliance

You must be legally able to purchase adult products in your location.

Personal Use

These products are for your personal use only, not for resale.

Verification

We may ask for proof of age and reserve the right to cancel orders if we believe these requirements aren't met.

Our Products and Pricing

Accuracy

We endeavour to describe our products as accurately as possible. Minor variations in colours, specifications, or dimensions may occur, particularly where we rely on manufacturer-supplied information.

Stock and Pricing

All items are subject to availability. If an item is out of stock or has been incorrectly priced, we will contact you promptly and offer either a suitable alternative or a full refund.

VAT and Delivery

All prices shown on our website include VAT at the applicable rate. Delivery costs will be clearly displayed at checkout before you complete your purchase.

Payments and Formation of Contract

When you click “Place Your Order” (or equivalent), you are submitting an offer to purchase. You will receive an order acknowledgement email; however, the binding contract between us is formed only when we dispatch your order and send you a dispatch confirmation email. We reserve the right to decline any order prior to dispatch.

If payment is declined or unauthorised, we may need to cancel your order and will notify you accordingly.

Delivery and Privacy

Delivery Timing

We aim to dispatch orders as quickly as possible. Unless a specific delivery date has been agreed, we will deliver within 15 days of your order. If we are unable to meet this timescale due to circumstances outside our reasonable control, we will notify you and you will have the right to cancel your order for a full refund.

Discreet Packaging

We value your privacy. Your order will arrive in plain, discreet packaging with no external branding. The charge on your bank statement will appear as "Innov8*ST +44(808)169-7201".

Risk and Responsibility

We are responsible for the goods until they are delivered to your nominated delivery address. If you nominate a neighbour or a specific safe location for delivery, risk passes to you upon delivery to that nominated address or person.

Your Right to Cancel (Returns)

The 14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day after you receive your goods, for any reason, without giving an explanation.

To exercise this right, please notify us clearly in writing at [email address] within this 14-day window.

Discreet Packaging

We value your privacy. Your order will arrive in plain, discreet packaging with no external branding. The charge on your bank statement will appear as "Innov8*ST +44(808)169-7201".

The Hygiene Exception

Please note that by law, the 14-day cooling-off right does not apply to goods that have been unsealed after delivery where the seal is necessary for health or hygiene protection. If the hygiene seal on an intimate product has been broken or the packaging has been opened, we are unable to accept a return. This exception applies only once a seal has been broken - sealed, unopened products remain fully returnable within the 14-day window.

Refunds

Once we receive your return (or proof of posting), we will process your refund within 14 days using the same payment method used for the original purchase.

Return Postage

If you are returning an item simply because you have changed your mind, you will be responsible for the cost of return postage. We recommend using a tracked service.

Faulty or Misdescribed Goods

Your statutory rights under the Consumer Rights Act 2015 are fully preserved and nothing in these terms affects them.

• Within 30 days of delivery: If a product is faulty, not as described, or not fit for purpose, you are entitled to a full refund without deduction.
• After 30 days (up to 6 months): You are entitled to a repair or replacement at no cost to you. If repair or replacement is not possible or unsuccessful, you may be entitled to a partial or full refund.
• After 6 months: The same rights apply, though you may need to demonstrate the fault existed at the time of purchase.

We will cover all return postage costs where goods are faulty or misdescribed.

Data Protection and Privacy

We process your personal data in accordance with our Privacy Policy and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By shopping with us, you confirm that you have read and understood our Privacy Policy, which is available on our website. Our Privacy Policy explains what data we collect, how we use it, how long we retain it, and your rights as a data subject (including the right to access, correct, and delete your data).

If you have any questions or concerns about how we handle your personal data, please contact us at support@sextoys.co.uk.

SMS

Customers that agree to receive Promotional marketing and Abandoned cart messaging from Sex Toys UK, do so with the understanding that message and data rates may apply, and that message frequency may vary. The customers' consent to receive the above mentioned messaging is not required as a condition of purchasing goods or services from Sex Toys UK. Abandoned cart reminders will be sent within 48 hours and be limited to one SMS/MMS per unique cart. Text the word HELP at any time for additional support or contact us by email at support@sextoys.co.uk or at https://www.sextoys.co.uk/customer-service or by phone at +44 (808) 169-7201 (). Text the word STOP at any time to stop receiving messaging from Sex Toys UK. Additionally, Sex Toys UK will not sell or share any information captured via SMS campaigns to third parties for marketing purposes.

Website Use and Intellectual Property

Our Content

All text, images, logos, and other content on this website are owned by or licensed to us and are protected by intellectual property laws. Unauthorised reproduction or commercial use is prohibited.

Your Use

You may use our website for personal shopping purposes only. Please do not copy, modify, or distribute our content for any commercial purpose without our prior written consent.

Reviews

Nothing in these terms restricts your right to publish honest, good-faith reviews or statements about our products or services.

Behaviour

We ask that you use our website lawfully and respectfully. We reserve the right to suspend or terminate access if these terms are breached.

Our Liability

Nothing in these terms limits or excludes our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation; or
• Any other matter for which it would be unlawful to limit or exclude liability.

Subject to the above, our total liability to you for any claim arising out of or in connection with your purchase is limited to the price you paid for the relevant products. We are not liable for any indirect or consequential losses, including loss of profit or loss of data, to the extent permitted by law.

Complaints and Alternative Dispute Resolution

If you are unhappy with any aspect of your purchase or our service, please contact us in the first instance at support@sextoys.co.uk or +44 (808) 169-7201. We will acknowledge your complaint within 3 business days and aim to resolve it within 30 business days.

Please note that use of ADR is voluntary. You also retain the right to bring a claim through the courts at any time.

International Orders

If you are ordering from outside the United Kingdom, you are responsible for ensuring that the products you order comply with all applicable laws and regulations in your country. We are not liable for any customs duties, import taxes, or local restrictions that may apply to your order.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in the law, our products, or our business practices. When we make material changes, we will post the updated terms on our website with a revised “Last Updated” date at the top of this page.

By continuing to use our website or placing an order after changes have been posted, you accept the updated terms. We encourage you to review these terms periodically. If you do not agree to any updated terms, please stop using our website.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your right as a consumer to bring proceedings in the courts of the country in which you are resident.

Nothing in these terms affects your statutory rights as a consumer under UK law.

General

Severability

If any provision of these terms is found to be unenforceable, it will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force.

No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of our right to enforce that provision in the future.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of our website and purchases made through it.