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Customer Service

Sextoys.co.uk hopes you love your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.

Unwanted Goods

Sextoys.co.uk will offer a full refund or exchange within 365 days – no questions asked!

Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken.

Faulty or Incorrect Goods

Sextoys.co.uk offers a 12 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you.  Send all the parts back to us. Just follow the How to Return an Item process below.

Cancellations

You have the right to cancel your order for a full refund. Sextoys.co.uk work on a same day despatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.

Lingerie & Sexy Clothing

If your lingerie or sexy clothing doesn’t fit or isn’t exactly what you are looking for then don’t worry. We are happy to refund or exchange items. Please remember to keep your knickers on though!

You will also need to make sure all labels are still attached. Unfortunately, we cannot accept items back if they have been removed unless they are faulty.

We are really sorry to say that this policy does not apply to Latex clothing due to hygiene. If items have been taken out of the sealed packaging, we will not be able to accept them back. If you are unsure of your size, we would recommend going for a larger size.

Returning DVD's

We are sorry but as stated in the EC Distant Selling Regulations, we cannot accept returns of DVDs if the seal has been opened.

Refunds

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At Sextoys.co.uk we aim to refund you within 7 days.

Unfortunately, a refund cannot be issued until sextoys.co.uk receives the goods in question.

How To Return An Item

Please send back to:

FREEPOST WITH A PASSION LTD

Freepost Name License FPN4876

BN15 8UQ

Pack your item either in the envelope or box you received it in, or some other secure packaging. Ensure you enclose your name, address and order number (without this information we may not be able to identify your return) Don't forget to ask for your FREE proof of postage at the Post Office.  This returns policy does not affect your statutory rights

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