1. Free DeliveryFREE Tracked delivery on UK orders over £30
FREE Next working day (Mon-Fri) delivery on UK orders over £60
2. Member Community- Join our community to receive the following benefits!
- Content packed blog written by industry experts.
- Chat in our forums about the latest and greatest sex toys or simply interact with like minded people.
- Gain access to easy to use order tracking and history.
- Qualify for quick check out (pre - filled addresses).
- Receive our newsletter informing you of fantastic special offers and new products.
- Create your own wish list. People can send products direct to your door without even knowing your address!
3. UK Price Match SystemOur system constantly compares our prices against that of our competitors. If you find the same product cheaper at another UK store we will beat that price. Look out for the red price match button on every product.
* See Price Match terms and conditions
4. Fully Stocked Warehouse
We do not operate a backorder system, if it's not in stock, we won't sell it.
Stock status of every product is displayed in store for your information.
5. Discreet, Fast and Secure Service - Shop With Confidence!Sextoys.co.uk orders are fulfilled by With a Passion Ltd - one of the UK's biggest and most established adult businesses. Sextoys.co.uk employs Securetrading (approved payment processor for Lloyds TSB) to process all online transactions.
ALL sextoys.co.uk orders are shipped to you in plain packaging. Payments on your card/bank statement are displayed as With A Passion. We endeavour to ship all orders the same day, if placed before 4pm (UK time) Monday to Friday (excluding bank holidays).
6. No Quibble Returns Policy and Fault Warranty On All GoodsIf for any reason you are not happy with your purchase you may return unused and unopened products within 365 days for a full refund.
We offer a 12 month fault warranty on all goods sold at sextoys.co.uk. Freepost returns address for faulty items.
7. Caring For The Environment!
At sextoys.co.uk HQ, we are always looking at ways to be green.
8. Online Order Tracking
Track the progress/status of your order using the online tracking code supplied by email.
9. We Listen To Our Customers
Without you we are nothing - please continue to submit your requests, large or small via our online CONTACT CENTER.
Thank you for taking the time to read this page. If there is anything you are unsure about, or if you have any comments or suggestions please give us a call on 0800 1957474 (FREEPHONE) and one of our customer support staff will be happy to assist you.