Customer Commitment

Ten good reasons why sextoys.co.uk is different from most Internet sex shops.
Your satisfaction is our guarantee!

  1. DeliveryFree delivery
    • FREE delivery on all orders (more info)
    • FREE 1st class recorded delivery on orders over £30 (more info)
    • FREE next day delivery on orders over £50 (more info)
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  2. GiftsFree Gifts
    • Great selection of free gifts on orders over £30 (more info)
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  3. Price MatchUK price checker system
    • Our system constantly compares our prices against that of our competitors.
    • If you find the same product cheaper at another UK store we will match that price.
      *See terms of price checker
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  4. WarehouseFully stocked warehouse
    • We do not operate a backorder system, if it's not in stock, we won't sell it.
    • Stock levels of every product are displayed in store for your information.
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  5. DiscreetShop with confidence
    • Sextoys.co.uk is operated by Net 1on1 Ltd - one of the UK's biggest and most established adult businesses.
    • Payments on your card/bank statement are displayed as net1on1.com giving no indication of the nature of your purchase.
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  6. ConfidenceDiscreet, fast and secure service
    • ALL sextoys.co.uk orders are shipped to you in plain packaging (more info).
    • We endeavour to ship all orders the same day, if placed before 4pm (UK time) Monday to Friday (excluding bank holidays).
    • Sextoys.co.uk employs Securetrading (approved payment processor for Lloydstsb) to process all online transactions. (more info)
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  7. quibbleNo quibble returns policy
    • If for any reason you are not happy with your purchase you may return unused and unopened products within 30 days for a full refund. (more info)
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  8. WarrantyFault warranty on all goods
    • We offer a 12 month fault warranty on all goods sold at sextoys.co.uk.
    • Freepost returns address for faulty items. (more info)
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  9. TrackingOnline order tracking
    • Track the progress/status of your order using the online tracking code supplied by email.
    • Royal Mail and Parcel Force tracking numbers supplied when your order is shipped. (more info)
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  10. ListenWe listen to our customers
    • Without you we are nothing - please continue to submit your requests, large or small via our online FEEDBACK FORM.
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Thank you for taking the time to read this page. If there is anything you are unsure about, or if you have any comments or suggestions please give us a call on 0800 310 1323 (Freephone) and one of our customer support staff will be happy to assist you.

* Subject to terms and conditions.

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Sex Toys .co.uk - part of the Net 1on1 Ltd group of leading online sex shops.
All models featured on this site were 18 years of age or older at the time that the photographs or video images were taken.
Buyers Guide.

Coding and design by  Sextoys.co.uk  © 2010 Net 1on1 Ltd.
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