100% Discretion Assured!
ALL ORDERS are shipped in plain discreet packaging! Payments on your card/bank statement are displayed as net1on1.com giving no indication of the nature of your purchase.

Same Day Despatch
We endeavour to ship all orders the same day, if received Monday to Friday between the hours of 8am to 4pm.
If your order is placed outside of working hours it will be shipped the next working day.
Please note that during exceptionaly busy times, despatch of non-nextday orders may be delayed one day.

UK Based Orders
Royal Mail Super Saver Service - Delivery usually within 1 to 5 days. However 15 working days should be allowed before contacting us if your order has not arrived.
Royal Mail Tracked Delivery - Delivery usually within 1 to 5 days. However 15 working days should be allowed before contacting us if your order has not arrived.
Interlink Express 24 Guaranteed Next Day Service - Guaranteed to arrive Next Day Monday to Friday.

Please note that if you live in the Highlands area delivery may take longer than specified.
Orders outside of mainland UK are unlikely to arrive next working day. Please allow 2-5 days, depending on the destination.
In case of adverse weather please check the Interlink and Royal Mail websites for possible delays.

European Orders
European orders usually arrive within 2 to 7 working days.

International Orders
International orders usually arrive within 2 to 7 working days.

Not at home during the day?
No problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the Delivery Address section.

Tracking your order
Your unique tracking number will be emailed to you when we despatch your order. Alternatively you can call our Customer Services Department on 08000 69 69 00.

Please be aware that Sextoys.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.

Where do we ship?
At Sextoys.co.uk, we ship to the following destinations:

• Channel Islands
• England
• Northern Ireland
• Scotland
• United Kingdom
• Wales
• Albania
• Andorra
• Austria EU
• Balearic Islands
• Belarus
• Belgium EU
• Bosnia Herzegovina
• Bulgaria (EU)
• Canary Islands
• Croatia
• Cyprus EU
• Czech Republic EU
• Denmark EU
• Estonia EU
• Finland EU
• France EU
• Germany EU
• Gibraltar
• Greece EU
• Hungary EU
• Iceland
• Ireland (Rep) EU
• Italy EU
• Latvia EU
• Liechtenstein
• Lithuania EU
• Luxembourg EU
• Macedonia
• Malta (EU)
• Moldova
• Monaco
• Montenegro
• Netherlands
• Norway
• Poland (EU)
• Portugal EU
• Romania (EU)
• San Marino
• Serbia
• Slovakia (EU)
• Slovenia (EU)
• Spain EU
• Sweden EU
• Switzerland
• Ukraine
• United States Of America
• Australia
• New Zealand
• South Africa

Returns and Refunds For more information, please visit our Returns and Refunds page.